Privacy Policy

Privacy & Legal Policy

Effective Date: July 21, 2025

Driving Need (“we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information of users who access our website, https://app.drivingneed.ca, and our services. This policy explains how we collect, use, disclose, and protect your information and outlines the legal terms and conditions that govern your use of our platform.

1. Who We Are

Driving Need is a digital educational platform based in Ontario, Canada. Our mission is to support students and new drivers in Ontario by offering driving theory materials, preparation tools for licensing tests, and content that promotes road safety and responsible driving behavior.

2. Information We Collect

a. Personal Information

We may collect and store personal information such as:

  • Name

  • Email address

  • Phone number

  • Date of birth or age range

  • Postal code or geographic location

  • Account credentials (username, password)

b. Automatically Collected Data

When you visit our website, we automatically collect data using cookies and analytics tools. This may include:

  • IP address

  • Browser type and version

  • Operating system

  • Referring URLs

  • Pages visited and time spent on site

  • Device type

  • Login timestamps and user interactions

c. User-Generated Content

If you leave comments, upload files, or engage in interactive content (such as quizzes or forms), we may collect the data you submit along with metadata such as your IP address and browser information.

3. Use of Information

Your information may be used to:

  • Provide access to educational content and services

  • Customize user experience and learning recommendations

  • Respond to inquiries and support requests

  • Improve our website and services through analytics

  • Send system notifications and updates

  • Deliver promotional or informational emails (if opted-in)

  • Enforce our terms of use and comply with applicable legal obligations

4. Comments and Gravatar

When users leave comments on our site, we collect the data shown in the comments form, along with the user’s IP address and browser information to help detect spam.
An anonymized string (hash) may be sent to the Gravatar service to determine if you are using it. After approval of your comment, your profile image may be publicly visible alongside your comment. Gravatar’s privacy policy is available at: https://automattic.com/privacy.

5. Media Uploads

If you upload images to the site, avoid including embedded location data (EXIF GPS). Other users may be able to download and extract location information from those images.

6. Cookies

We use cookies and similar technologies to:

  • Save your preferences and login information

  • Track usage behavior

  • Provide session management and site security

  • Improve performance and personalization

You may opt out or disable cookies via your browser settings; however, doing so may affect the functionality of certain features.

7. Embedded Content

Articles or content on our site may include embedded media (e.g., videos, social media posts, maps). Embedded content from third-party websites behaves the same as if the user visited the external site directly. These third-party platforms may collect data, use cookies, and track interactions.

8. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information only in the following cases:

  • With service providers and third parties who assist with website operations, such as hosting, analytics, and email delivery

  • When legally required by court order, law enforcement, or applicable regulation

  • During business transitions, such as a merger, acquisition, or asset sale, under confidentiality agreements

  • In the event of technical troubleshooting or abuse prevention

9. Data Retention

We retain user data as follows:

  • Comments and associated metadata are stored indefinitely

  • User accounts and profile data are retained for as long as the account is active

  • Inactive account data may be deleted after a period of inactivity, subject to internal policy

  • Certain technical logs and anonymized usage data may be retained for analytical purposes

10. Your Rights

If you are a resident of Canada, you have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Withdraw consent for non-essential communications

  • Lodge a complaint with the Office of the Privacy Commissioner of Canada

To request data access or deletion, contact us at support@drivingneed.ca.

11. Data Security

We implement technical and organizational measures to secure your personal information, including:

  • SSL encryption

  • Access controls and authentication

  • Regular updates and system monitoring

While we strive to protect your information, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute protection.

12. Children’s Privacy

Driving Need is intended for users aged 16 and above. We do not knowingly collect personal information from individuals under the age of 16 without parental or guardian consent. If we learn that we have collected such data, we will delete it promptly.

13. Third-Party Services

Our website may link to or integrate with third-party services, including payment processors, social platforms, and educational resources. These third parties operate independently and are governed by their own privacy policies. We are not responsible for their content, policies, or practices.

14. Legal Disclaimers

a. Educational Purpose

All content provided by Driving Need is for educational and informational purposes only. It does not constitute official driving instruction, certification, or legal advice. Users are encouraged to verify information with the Ontario Ministry of Transportation or a licensed driving school.

b. No Warranty

We make no warranties or guarantees regarding the accuracy, completeness, or reliability of the content. Use of the platform is at your own risk.

c. Limitation of Liability

Driving Need, its affiliates, and partners are not liable for any direct, indirect, or consequential damages resulting from the use or inability to use our platform or services.

15. Intellectual Property

All materials on DrivingNeed.ca, including text, images, videos, logos, software, and other content, are protected by copyright and intellectual property laws. You may not reproduce, distribute, or modify any part of the site without express written permission.

16. Changes to This Policy

We reserve the right to update this Privacy & Legal Policy at any time. Any changes will be posted on this page with an updated effective date. Continued use of the platform after changes implies acceptance of the revised terms.

17. Contact Information

If you have questions, concerns, or requests regarding this policy, contact us:

Driving Need
Email: support@drivingneed.ca
Phone: +1 (416) 838-5264
Business Hours: Monday to Friday, 8:00 AM – 4:00 PM (EST)